Frequently Asked Questions (FAQ)
For more details or if you have any questions, please contact us at [email protected] .
QUESTIONS ABOUT EXISTING ORDERS
After placing an order, we’ll start preparing your package. You will receive an email with a tracking number from the chosen courier service, notifying you that your package is being prepared. Once the courier picks up the package, you will receive an SMS/Viber message and an email from the courier service, allowing you to change the location and delivery time, and track your package. Depending on the courier service you chose, you can also track your package on their website:
Regardless of the courier service you chose, your package goes through several sorting centers before reaching your desired location. If you live outside the EU, you might see the following statuses:
- Clearance event
- Customs clearance status updated. Note – The customs clearance process may start while the shipment is in transit to the destination.
- Shipment on hold.
These statuses mean the package is undergoing customs clearance. If there’s no update on your tracking number for 36-48 hours, customs or the courier might need additional information from you. Contact your local courier service with your tracking number to inquire about what is needed.
First, check the confirmation email to ensure you entered the correct delivery details. If the address is correct, contact the local courier service you chose with your tracking number to find out where your package is. Be precise when entering your phone number and email as these enable the courier to notify you and allow tracking and modifying the delivery.
For further assistance, contact us with your tracking number at [email protected] after getting information from the local courier service.
First, check the status of your package using the tracking number and ensure the delivery address in the confirmation email is correct. If you’re within the EU and the status hasn’t changed in the last 24 hours, please contact us at [email protected] with your tracking number. If you’re outside the EU and the status hasn’t changed in the last 36-48 hours, customs or the courier might need additional information. In both cases, first contact the local courier service with your tracking number for more details.
Email us at [email protected] with your order number. We can send a new package at no additional cost or refund your purchase if the courier confirms the package is lost or damaged.
Unfortunately, we cannot offer a refund on shipping in such cases. Packages may pass through various sorting centers in different countries, and delays can occur due to local holidays. If the delay was our fault, we will refund the shipping cost.
We apologize for any inconvenience! Damage can occur during transport, which is beyond our control. However, we can offer a refund or send a new package at no cost. Please take photos of the package/bottles and send them with your order number to [email protected].
To change or cancel your order, email us at [email protected] with your order number as soon as possible. If the package has already been picked up by the courier, changes and cancellations are no longer possible.
Email us at [email protected] as soon as possible with the correct address and your order number. If the package has already been picked up by the courier, you can change the address using the link you received from the courier via SMS/Viber or email.
REFUNDS & RESHIPMENTS
We apologize for any inconvenience this may cause! Sometimes items can get damaged during shipping, which is beyond our control. We can offer a refund or send a new package at no additional cost. To process a claim, please take photos of the package/bottles and email them to [email protected] along with your order number.
This is a rare occurrence. Please email us at [email protected] with your order number. We can either send you a new package at no additional cost or refund your purchase. This is only applicable if the courier service confirms the package is lost or stolen.
We apologize for any missing items! Please email us at [email protected] with your order number and details of the missing items. We will review our packing footage in the warehouse to determine where the error occurred. We can either send the missing items or provide a partial refund.
QUESTIONS BEFORE YOU ORDER
Each bottle is unique, and the strength is indicated on the product itself. The perception of strength can vary from user to user as it is subjective. The only way to learn which bottle is the strongest for you is by trying different kinds.
Yes. We ship under the name “International Scalpers l.l.c.,” so the package and invoice do not reveal the contents of your order.
If you encounter a payment issue, it might be a problem with your bank. Please email us at [email protected], and we will provide an alternative solution.
QUESTIONS ABOUT SHIPPING
We ship every business day. Orders placed by 11:00 AM CET are shipped the same day.
For non-EU countries, the average delivery time is 2-4 days. Within the EU, DHL Express takes 1-2 days, while other couriers’ times can be found on our Shipping Information page.
We ship to most countries worldwide. Please check our Shipping Information page for details.
Yes, we do. Visit the Shipping Information page to see if we ship to your country and to view the estimated delivery times.
Your order will arrive discreetly in a well-protected brown box.
QUESTIONS ABOUT DISCOUNTS
We provide discounts for bulk orders in our store.
QUESTIONS ABOUT PAYMENT
We accept all major credit cards via secure payment providers, as well as cryptocurrency. Note: We do not store or have access to your payment information!
For EU residents, prices include sales tax, and the final cost is what you see in our store. For non-EU residents, prices are tax-exempt, but you may be subject to import duties. Check the details on import taxes.
No, there are no hidden costs. For non-EU residents, prices are tax-exempt, but you might incur import duties. Check the details on import taxes here. For EU residents, prices include tax, and the final cost is as shown in our store.
We do not offer payment plans for regular orders. However, we plan on making a subscription service with various package options.
QUESTIONS ABOUT OUR POPPERS
Poppers are commonly marketed as leather cleaners or “room aromas”. It is critical to understand they are not intended for human consumption. Some individuals use them for their euphoric and muscle-relaxing effects, often enhancing nightlife or intimate activities. Poppers have been particularly popular in the LGBTQ+ community since the 1970s. Popular brands you might encounter include:
- Iron Fist
- Jungle Juice
- Rush
- Amsterdam
- Amyl
The best way to find the right product for you is through trial and error, as individual reactions can vary.
Important Note: Poppers should never be ingested. Keep them out of reach of children and pets at all times.
No, each product is unique. Different brands use different mixes of ingredients, which create different effects 😀.
If accidentally inhaled, the effect can last up to 20 seconds. Always use in a well-ventilated area. If inhaled, go to fresh air and drink water. Learn more about safe use here: Safety data sheet.
Store them in a cool, dark place, between 10°C – 18°C. Avoid direct sun exposure.
We have products from four manufacturers: PWD-Never Fake it, Funline, Push, and Lockerroom. They use main ingredients like Propyl, Amyl, Pentyl, and their mixes. Additional ingredients include 1-pentanol and 3-methyl. Lockerroom is known for using Hexyl.Even if they use the same main ingredients (Propyl, Amyl, Pentyl, Hexyl), their mix with other ingredients (like 1-pentanol, 3-methyl) can create different effects. Find out more here.
We have products from four manufacturers: PWD-Never Fake it, Funline, Push, and Lockerroom. They use main ingredients like Propyl, Amyl, Pentyl, and their mixes. Additional ingredients include 1-pentanol and 3-methyl. Lockerroom is known for using Hexyl.
SAFETY: IMPORTANT INFORMATION
If used as directed, there are no side effects.
Please read more about our safety guidelines here: Safety Data Sheet.
1. Shake Before Use – Gently shake the bottle to mix the contents thoroughly.
2. Remove Cap – Carefully unscrew or remove the cap from the bottle.
3. Application – Open the bottle and use the product as needed for your cleaning or maintenance tasks.
Safety Guidelines:
Specific Use – This product is specifically designed for the care and maintenance of leather items.
Storage Tips – Store the bottle in a cool, dry place, away from direct sunlight to preserve its quality.
Safety Precautions:
- Keep out of reach of children and pets.
- Do not ingest the contents or allow them to come into direct contact with skin.
- Use the product in a well-ventilated area.
Please read more about our safety guidelines here: Safety Data Sheet.
Consult your doctor if you plan to use poppers while on medication or drinking alcohol.
Please read more about our safety guidelines here: Safety Data Sheet.
CUSTOMER SUPPORT QUESTIONS
Use our contact form or email us at [email protected]. We aim to reply within 24 hours, often even sooner.
Our official hours are 8:00 am – 4:00 pm CET.
Yes, we offer support in Slovenian, Croatian, and Serbian. We plan to expand support to other languages soon.
